Frequently Asked Questions

Everything you need to know about shopping with Were St Trading

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.

How do I return an item I am not satisfied with?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused. Please contact our support team to initiate a return and receive a shipping label.

Which payment methods do you accept?

Were St Trading accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are the products on your site covered by a warranty?

Yes, all our retail products come with a standard 12-month manufacturer's warranty against defects. Please keep your digital receipt for any future claims.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a unique tracking number and a link to the carrier's website to monitor your delivery.

Do you offer international shipping?

Currently, we ship to most major global regions. International shipping rates and delivery times vary by destination and are calculated automatically during the checkout process.